Refund Policy

Last updated: 25 October 2026

Payments are not refunded

A payment for a My Academy plan buys one month or one year of that plan, and is not refunded once made, including an automatic renewal, a plan that is not used for its whole period, or an academy that stops using the app early. This does not affect any right to a refund that the law gives you.

Before you pay

Every academy can open every screen of every bundle before paying, and see what each bundle includes and costs. Take the time to try the app and pick the bundle that fits before you pay.

Auto-renew and how to stop it

A plan paid by card with "Renew automatically" ticked renews at the end of each month or year, charging the same card, until you turn it off. Paymob keeps the card; we never see its number. To stop it, open the Plan screen in My Academy and choose Turn off auto-renew. Do this before the renewal date: the card is not charged again, the plan stays active until the end of the period already paid for, and we email you a confirmation. After each renewal we email an invoice.

When a plan ends, the academy's records are kept and become read-only until it pays again.

Problems with a payment

If a payment went through but your plan did not start, or you were charged for something you did not choose, write to my.academy.998@gmail.com with the date, the amount and the academy's name, and we will look into it.

This policy is part of our Terms of Service.